An Interview with Lisa
I recently had the opportunity to share a little bit about my background, how I'm different than other organizers, and what to expect when working together.
Q: Can you describe your clients for us?
My clients are often, but not always, one of two groups. The first group is busy moms (working and stay at home) who are juggling a lot at the same time. Trying to keep all the balls up in the air is a challenge; never mind keeping their spaces orderly, organized, and maintained. Many have tried to get organized, but for various reasons it didn’t work.
The second group are people who are moving in/out of their homes. I provide service in all phases of the move process from arranging the mover, packing, unpacking, setting up systems in the new space and getting them up and running as if you’ve been living there for years! I provide any resources (all tried & true) you may need preparing your home for sale or after move in (handyman, painter, etc.)
Q: How does your background fit into your business?
I have a retail, customer service and project management background. Each of the important skills necessary to be accomplished in these positions are also needed to be a success as a professional organizer.
Q: How are you different than other professionals?
I am an excellent listener with a lot of compassion. The type of work I do is not a ‘cookie-cutter’ system. It’s important to listen to each person's pain points, challenges, and struggles, and plan the strategy/system accordingly. I work in a kind, gentle & compassionate way with each client.
Q: What type of personality do you work best with?
I work well and easily acclimate to my clients. I work best with clients who want to make a change in their life for the better, and in doing so are willing to be receptive to suggestions and/or the recommendations I make to them.
Q: How much money should I expect to spend?
I work with all budgets. It’s often difficult to quote exactly how many hours a project will take, as it depends on a number of variables, such as the clients’ comfort level with decision making, getting a task(s) done in between sessions, etc.
Q: What results have your past clients had?
Q: Do you customize your services?
Yes! No two clients are exactly alike. Although there may be similarities, I customize each project based on the needs, wants, lifestyle, routines of each client and their family.
Q: What makes you think you can help me when I can’t seem to do it on my own?
A lot of people reach out to me after they've attempted to clear their clutter and/or organize their space, but for one reason or another they were not successful. By working together, I help them develop a new mindset with strategies that keep their spaces maintained going forward, and ultimately they love being in them.
Q: Are you affiliated with any professional groups or associations?
Yes! I am a local chapter and national member of NAPO (National Association of Productivity & Organizing Professionals). I also earned my Residential Specialist certificate with NAPO, where I took a number of courses.
Q:Are any contracts involved?
Follow a free consultation (via phone, zoom or in-person), and a decision to move forward, I ask the client to sign my letter of agreement and a photo consent.
Q: What do I need to do to prepare for our appointment?
Not a thing! I will explain the process during the consultation where I and/or we get started. Sometimes, for budget purposes, some clients choose to begin the decluttering process prior to my starting.
Q: Okay, I’m ready to do this for myself, but I have a couple additional questions. May I call you?